Free Returns — Germany. Easy Returns — Europe.
We stand behind every piece we make. If you're not completely satisfied, return it within 30 days.
Germany — Free
- Email us at team@htreestudio.com
- We send you a return label and book the pickup
- Full refund within 5 business days of return
All other countries — €25 flat
No surprises. Our cat trees ship in a compact 70×35×35cm box — return shipping is a flat €25, regardless of your location in Europe.
- Email us at team@htreestudio.com
- We send you a return label
- Full refund within 5 business days of return